# CRM modernisation & AI strategy for finanza agevolata

> Leading the analysis and modernisation of a CRM application for the Italian subsidised-finance sector — introducing AI-driven features that improve internal workflows, data management and user experience.

- URL: https://mojtabaamini.com/projects/system-consulting-en
- Language: en
- Author: Mojtaba Amini, AI Software Engineer (Verona, Italy)
- Details: S / 02 · Apr 2026 — Present · System Consulting Srl

- **Role**: AI Product & CRM Innovation Consultant
- **Company**: System Consulting Srl
- **Years**: Apr 2026 — Present
- **Location**: Mantua, IT · Part-time · Hybrid

CRM Analysis, AI Prototyping, Product Direction, Workflow Automation, Business Analysis

## CRM audit

Audit current CRM structure, identify improvement opportunities and define AI use cases — each backed by a lightweight prototype rather than a slide deck.

## Product direction

Set product direction, prioritise features and coordinate execution across roles. Own requirement gathering, stakeholder communication and prototype validation before development hand-off.

Related service

- [AI business process automation](https://mojtabaamini.com/services/process-automation): Data entry, approvals, checks and reports automated inside your ERP and CRM.